Effective Date: 11 July 2026
These Terms & Conditions apply to all services supplied by Hitched Caravans ABN 64 187 170 846 (“Hitched Caravans”, “we”, “our” or “us”). By booking our services, requesting a quotation or authorising us to carry out work, you agree to these Terms & Conditions.
1. Quotations
● Unless otherwise stated, quotations are valid for 30 days.
● Quotations are based on the information available at the time and may change if additional faults or repairs are identified during the course of the work.
● Any additional work will be discussed with the customer before being completed wherever reasonably practicable.
2. Bookings
● A booking is considered accepted once the customer confirms the appointment by phone, text message, email or any other written or verbal communication.
● By confirming a booking, the customer authorises Hitched Caravans to carry out the requested work and agrees to these Terms & Conditions.
3. Mobile Service
● Hitched Caravans is a mobile service provider.
● The customer must ensure safe and reasonable access to the caravan or RV.
● If work cannot be completed due to unsafe conditions, restricted access or circumstances outside our control, a call-out fee and any time already spent may still be payable.
4. Payment Terms
● Unless otherwise agreed payment is due on day, after works are completed
● Payment may be made by EFT, bank transfer (INSTANT OSKO), Cash or other payment method offered by Hitched Caravans.
● Ownership of any supplied parts remains with Hitched Caravans until payment has been received in full, to the extent permitted by law.
5. Late Payments
● Accounts not paid by the due date may be referred to a debt collection agency or legal proceedings without further notice.
● The customer agrees to pay any reasonable costs incurred by Hitched Caravans in recovering overdue amounts, including debt collection fees, court filing fees, enforcement costs and legal costs where recoverable by law.
● Interest will accrue on all overdue accounts at the rate of 10% per annum, calculated daily from the day immediately following the invoice due date until the outstanding balance is paid in full. Interest accrues automatically and without the need for any reminder, notice or demand from Hitched Caravans.
6. Parts
● Parts supplied by Hitched Caravans remain subject to manufacturer availability.
● We reserve the right to substitute equivalent quality parts where necessary after consulting the customer where reasonably practicable.
● Manufacturer warranties apply to supplied components where applicable.
7. Customer-Supplied Parts
● Hitched Caravans may, at its discretion, agree to install parts supplied by the customer.
● No warranty is provided on customer-supplied parts.
● Any workmanship warranty applies for 12 months only to the installation of the part and not to the part itself.
● Hitched Caravans accepts no responsibility for defects, failures, incompatibility, poor quality or incorrect specification of customer-supplied parts.
● Any additional labour required as a result of defective, incorrect or incompatible customer-supplied parts, including diagnosis, removal, replacement or reinstallation, will be charged at Hitched Caravans’ current labour rates to the customer.
● Where a customer supplied part causes damage to other components or results in further repairs, the customer is responsible for all associated repair costs.
● Hitched Caravans is not liable for delays or additional costs arising from the supply of incorrect, incomplete or defective customer-supplied parts.
8. Workmanship Warranty
● Hitched Caravans takes pride in the quality of its workmanship and warrants its labour against defects in workmanship.
● If a workmanship issue arises, the customer must notify Hitched Caravans as soon as reasonably practicable and provide Hitched Caravans with a reasonable opportunity to inspect and rectify the issue.
● To make a workmanship warranty claim, the caravan or RV must be located within Hitched Caravans’ normal service area, unless otherwise agreed in writing by Hitched Caravans.
● Where the caravan or RV is located outside Hitched Caravans’ service area, any warranty inspection or repair may be subject to additional travel charges unless otherwise agreed in writing.
● Hitched Caravans will not be responsible for the cost of repairs carried out by another repairer unless Hitched Caravans has provided prior written approval.
● Any repairs or modifications carried out by a third party without the prior written consent of Hitched Caravans may void the workmanship warranty to the extent the third-party work affects or prevents assessment of the original workmanship.
● This workmanship warranty does not cover normal wear and tear, misuse, accidental damage, neglect, improper maintenance, customer-supplied parts, or repairs or modifications carried out by others.
9. Vehicle Weighing and Wheel Alignments
● Vehicle weighing and wheel alignments are carried out using professionally calibrated equipment.
● As Hitched Caravans is a mobile service provider, weighing and wheel alignments is often performed at public locations or private residences where the ground surface may not be perfectly level or consistent.
● While every reasonable effort is made to obtain accurate measurements, slight variations in readings may occur due to surface conditions, vehicle positioning and other environmental factors beyond Hitched Caravans’ control.
● The customer acknowledges that any such minor variations are inherent in mobile services and accepts that Hitched Caravans is not responsible for minor differences in measurements resulting from these conditions.
10. Limitation of Liability
● To the maximum extent permitted by law, Hitched Caravans is not liable for indirect, incidental or consequential loss arising from the supply of goods or services.
● Nothing in these Terms excludes, restricts or modifies any rights or guarantees that cannot lawfully be excluded under the Australian Consumer Law.
11. Cancellations
● Customers are requested to provide at least 24 hours’ notice if an appointment needs to be cancelled or rescheduled.
● We reserve the right to charge a reasonable cancellation fee where significant travel or time has already been incurred.
12. Force Majeure
Hitched Caravans is not responsible for delays caused by events outside our reasonable control, including severe weather, supplier delays, vehicle breakdowns, road closures or other unforeseen circumstances.
13. Privacy
Customer information is used only for providing our services, invoicing, warranty administration and meeting legal obligations. We do not sell or disclose personal information except where required by law or necessary to provide our services.
14. Governing Law
These Terms & Conditions are governed by the laws of New South Wales. Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of New South Wales.
Contact
Hitched Caravans
ABN: 64 187 170 846
Email: Jason@hitchedcaravans.com.au
Phone: 0499990671
Website: www.hitchedcaravans.com.au
